FAQ
General
What's the shipping cost?
We offer free shipping in the US on all orders over $50. On average all order shipping costs are $4.5 to any state in the US.
When will I receive my products?
All products are shipped out from our fulfillment center within 2-5 business days and on average it takes 1-5 business days to deliver your order.
Every now and then, such as holiday seasons, there may be a delay on orders due to the high volume coming in within such a short time period. We value being transparent with our customers, so please be patient as we are a small team doing the best we can! Thanks for your understanding.
What's your refund policy?
In case you receive a product that has been damaged during shipment we will automatically ship out new product for you or issue a full refund.
How can I cancel my order?
Cancellations must occur before the product is confirmed and preparing to be shipped out. The order cannot be cancelled after you get an email with a tracking number. Refer to shipping and refund policy on footer.
Can I track my order?
Once you will make a purchase and your order will be confirmed, we will send out an order tracking link.
Do you ship Internationally?
Currently, our products are available exclusively within the United States. We do not offer international shipping at this time.
Subscription
What does the subscription give me?
If you subscribe to get the products monthly you will receive them in a timely manner and never run out of product. And you will get much better price.
How can I manage my subscription?
The subscription management information will also be emailed to you upon first purchase.
What is your subscription cancellation policy?
You may cancel at anytime other than within this one day time period, and if not done so outside of this time period, the designated payment method will be charged and cancelled for the next billing cycle and subscriptions remain active until customer cancels for the next cycle.